Improve and protect brand reputation,
Sales conversion,
Customer retention,
Satisfaction
Inbound leads
Objective 1 - For Customer to Provide a Quick Feedback
Objective 2 - For Customer to Provide a Written Feedback
Objective 3 - Manage customer Feedback to turn unhappy customers to happier ones
Objective 4 - Generate 5 ⭐⭐⭐⭐⭐ Star Google Review from the customer that provided 😍 Amazing Feedback
Objective 5 - Protect your Online Reputation by handling negative reviews effectively using AI
Objective 6 - Leverage from any 4 and 5 ⭐⭐⭐⭐⭐ Star Google Reviews to effortlessly enhance online reputation on social media.
After the customer gives a quick initial response, they'll move on to a step where they can leave more detailed written feedback. This part changes based on their first answer. Meanwhile, our system automatically emails them to ask for this written feedback. If they don't respond immediately, we'll send a reminder the next day, and then again on the fifth day.
In addition the Butterfly Effect CRM tracking system is also activated so that review requests can be tracked there in order to take advantage of the dashboards. (Example below)
If a customer leaves negative feedback, such as 'terrible' or 'average', they'll be directed to a 'Thank You' page. This page will include a message telling them that a team member will follow up with them to address their concerns.
If a customer leaves negative feedback, a workflow will kick in to notify the business. The business will then be prompted to take action and follow up with the customer.
When a positive Google review comes in, a workflow will notify the business right away. They'll receive a ready-to-use reply generated by ChatGPT and a custom social media graphic to share the good news.
Our system includes a pipeline feature that gives you a bird's-eye view of your entire reputation management process. This overview helps you track the progress and status of feedback and reviews at a glance.
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